Question 01
Is the 5,000 AED deposit refundable?
Yes. It remains refundable until the contract is signed, the 20% down payment is paid, and CarDrop purchases the car in China. The deposit is credited toward the 20%.
FAQ
Questions Before You Reserve
Clear rules, deadlines, and decision points for deposit, VIN approval, refunds, and 20% payment stage.
VIN Offer SLA
within 3 business days after document submission
Decision Window
48 hours from offer publication
Refund Handling
within 1 business day
Question 02
What exactly am I reserving with the deposit?
You reserve the offer and get priority VIN assignment. You review the exact VIN and final terms before signing.
Question 03
When will I see the VIN?
After deposit payment, account creation, and document submission. VIN offers are published within 3 business days after document submission.
Question 04
What happens if I reject the VIN offer?
Your reservation is closed and deposit refund is initiated to the original payment method.
Question 05
How long do refunds take?
Refund is initiated within 1 business day. Banks and card networks usually complete processing in 5-10 business days.
Question 06
Do I need an account to pay the deposit?
No. You can pay as a guest and create an account after payment to upload documents and track the reservation.
Question 07
Does the deposit reduce the 20% down payment?
Yes. The 5,000 AED deposit is always credited toward the 20% down payment amount.
Question 08
When does the deposit become non-refundable?
Only after all three conditions are met: contract is signed, 20% is paid, and CarDrop purchases the car in China.
Question 09
What documents are required?
Emirates ID, Driving License, and Passport. Each file should be clear and fully readable.
Question 10
Can I switch to a different car after paying deposit?
Switch requests are reviewed by support case-by-case before contract signing. Contact support to confirm available options for your reservation.